Our skilled technicians are ready to remotely support your users wherever they are. We provide quick and relevant responses via email or phone, meeting your comfort level. Using state-of-the-art remote support tools, our technicians resolve issues promptly. For higher-level expertise, our helpdesk is backed by experienced tier 2 and tier 3 engineers. Ultimately, our priority is resolving issues and getting callers back up and running quickly.

Our distributed helpdesk ensures high resiliency, maintaining support regardless of local issues. We offer this service exclusively to English-speaking U.S. companies but also support their non-US branches.

With our helpdesk service youll be given:

• A contact phone number and email address your users can reach out to for assistance.

• Various direct contacts your liaison can reach out to when there's an unusual situation or need.

Our helpdesk support covers a large array of end-user facing technologies, services, and vendors, including:

• Microsoft 365

• Microsoft Windows

• Apple MacOS

• Apple iOS

• Google Android

and much more.